Payment Options:
We Accept: Mastercard, Visa, American Express & Discover
All billing information is processed through our secure server which uses SSL encryption to protect your credit card information.

Privacy:
We value the patronage of each & every one of our customers & respect your privacy.
We do not abuse the information you have entrusted us with when placing an order with our company, by selling, or sharing any personal customer information with any other business or company for any purpose other than that which is required to complete production & billing of your order.
Your email address is used by us only as it should be, which is solely for the purpose of providing you with information regarding the status of your order, such as tracking information & contacting you with any questions we may have regarding your order.
You will not receive unsolicited email from us, to include sales promotions or special offers. If you would like to be on our promotional list however, we welcome you to sign up by clicking the Register button at the top of the page. Special Offers & Promotions are occasional, not daily or weekly pre-scheduled offers, so even our registered customers should not expect an abundance of e-mail from us, only genuine promotional information as it occurs.
In addition, we do not share or sell the email addresses of Registered Customers with other companies, solicitors, etc. so by registering with our site, you are registering your email address with our website alone.
Yahoo Shopping Customers:
If you are a Yahoo Shopping Customer, please click the Privacy Policy link at the top of this page for details on how Yahoo uses your personal information when placing an order with any Yahoo Store.

Production Time / Availability:
Production time varies depending on the item(s) ordered. Production time is indicated on each item's order page under "Availability". The term usually ships in 2-3 business days refers to the number of business days for processing & production of that individual item, this time frame does NOT include shipping time. Larger quantities may occasionally require additional production time. The majority of our items will be shipped out within 1-2 Business Days of order confirmation. Items which require a longer amount of time for production, will be noted as such on their individual item page & are sometimes shipped separately to avoid holding up the other items within your order. "Availability" refers only to the amount of time required to process the item being ordered & ship it out.
This time frame does not include actual shipping time, shipping time is in addition to this & will vary by destination. Please keep this in mind when selecting your shipping method.

Business Days:
Monday - Friday, excluding holidays.
Applies to production & shipping.

Multiple Shipments:
Due to the wide variety of products we offer, the majority of our items are shipped out directly to you from our manufacturers, which saves considerable time in receiving your order. In some cases you may receive more than one shipment depending on the items ordered. Select items, such as Unity & Gift Candle Sets, are packaged & shipped individually to avoid damage during transit.

Assembly:
Please place your order allowing adequate time for folding & assembly. Most of our products are shipped flat & unfolded to prevent damage during shipping & will require some type of assembly upon receipt.

Shipping & Handling Options:
Standard Ground UPS - allow 5-10 business days for delivery once shipped.
2nd Day - delivered on 2nd business day once shipped.
Next Day - delivered the following business day once shipped.
US Priority Mail is available only for APO/FPO orders.
"BUSINESS DAYS" for shipping are Monday - Friday, excluding holidays. Saturday Delivery is also available at an additional charge, when needed. Please contact us if you feel your order may require Saturday Delivery & we will assist you in determining whether or not it will be needed.
Shipping Time is in addition to Availability / Production Time.

Saturday Delivery:
Saturday Delivery is available upon request off-line, at an additional charge.
Please contact us prior to submitting your order to request "Saturday Delivery" if you feel you may need to receive your order on a Saturday.
Orders shipped on a Friday via NEXT DAY Delivery will not be delivered until the following MONDAY, without requesting Saturday Delivery.
Since it is often difficult to determine precisely when an item will ship, if you are uncertain whether or not Saturday Delivery is an option for you, please contact us & we will be happy to assist you in determining what shipping method will best suit your needs.

Minimum Shipping & Handling Charges:
We understand that shipping charges are of great concern to on-line shoppers, and while we make every effort to keep them as low as possible, we must maintain current shipping charges consistent with those of our shipping companies.
While we do not require our customers to purchase a minimum dollar amount when placing an order with us, the minimum shipping & handling charge is $8.95 for all orders under $25.00. Shipping & Handling charges are non-refundable.
Shipping & handling charges are certainly much more reasonable on a "per-item" or "per-dollar-amount" basis for larger orders. Please keep this in mind as you shop, if you are interested in several items, it is much more cost-efficient to place a single order for everything at once, rather than several small orders over a period of time. This will greatly reduce the total of your shipping & handling charges. You may want to consider storing items in your on-line shopping basket until you are able to order everything at once, this will greatly assist you in ensuring the lowest possible shipping charges for your entire order.

Shipping Address:
Please enter your street address, UPS/carriers will NOT deliver to a P.O. Box.
It is the sole responsibility of the customer to ensure receipt of their order by providing the appropriate street address, city, state & zip code for delivery. We strongly recommend shipping to an address where someone will be available to receive the order during delivery hours in order to avoid any possible delay in the receipt of your order, or the possibility of your order going unnoticed if left at the delivery location by the carrier.
It is at the discretion of the driver whether or not to leave an order at the delivery location specified when no one is available to receive it. The driver may choose to leave the package at the door, on the porch, etc. or leave a notice that delivery was attempted & it will specify whether or not delivery will be re-attempted the following day, or if you should pick the order up at the shipping facility, etc. so please be sure to carefully read any notices from the carrier & to always use your tracking number to monitor the progress of your shipment to ensure proper delivery of your order.
We cannot ship 3rd party using your UPS, FEDEX or AIRBORNE account number.

Tracking Your Order:
Once we have received confirmation that your order has been shipped, we will post your tracking # to your order status page & you will receive an automated email update. Please be sure your email address is accurate on your order form to ensure prompt receipt of your tracking update. To track your order, you may simply click on the link containing the tracking # & view the status of your package at any time. In most cases you will also be able to obtain a scheduled date of delivery as entered by the carrier. For orders shipped via UPS, click the "details" button on your tracking page to view the scheduled date of delivery so you will know when to expect your order.
"Business Days" for shipping are Monday - Friday, excluding holidays.
You may receive multiple tracking numbers for each portion of your order as it ships, when select items need to be shipped separately.
We do track all orders to obtain confirmation of delivery from the carrier, however due to the large number of orders we are constantly tracking, please do not wait to contact us with any concerns you may have about the status of your specific delivery & we will be happy to assist you with any detailed tracking needs you may have.
If you have not yet received your tracking number & feel that your order should have shipped already please do not hesitate to contact us & we will be happy to assist you. Tracking your shipment is very important to ensure proper delivery of your order & is the responsibility of the customer to notify us immediately with any tracking concerns you may have so that we can be of more detailed assistance to you in ensuring your order is delivered in a timely manner.
This is especially important when an order is placed last minute or is needed by a specific, rapidly approaching date - please do not wait to contact us. We are always happy to help you with any tracking issues you may have.

Refunds:
We will be happy to provide you with a full refund of the purchase price of any *NON-PERSONALIZED item within 14 days of receipt of your order.
*PERSONALIZED products are not refundable under any circumstances, they are only replaceable in the event of an error, qty. shortage, or damage during shipping. Shipping & Handling charges are NON-REFUNDABLE.
Return shipping is the responsibility of the customer.
To ensure proper receipt of your refund, please contact us at haydenimpressions@yahoo.com PRIOR to shipping your return, to obtain a Return Authorization # & the appropriate shipping address for the specific item(s) you are returning. Delivery will not be accepted of packages returned to an incorrect address or without a valid RA# clearly marked on the outside of the carton. We cannot guarantee credit for items returned to any address without a Return Authorization Number.

Non-Refundable Items:
Personalized products are non-refundable, so we encourage you to please double-check the spelling of all personalization prior to completing your order & contact us immediately with any errors if you have already submitted your order. Orders are placed into production very quickly, and we cannot guarantee any changes once the order is submitted, however we will certainly be happy to make every possible effort to catch it for you prior to printing or engraving. Please be sure to read the item description carefully for all personalized products to avoid any confusion or dissatisfaction upon receipt of a non-refundable item & do not hesitate to contact us if you have any additional questions not answered in the item description prior to submitting your order.

Damaged Items:
All products are packaged with care & precision to avoid any damage to your order during transit, however from time to time damages do occur. In the event that you receive an order from us containing a damaged item, whether it be broken or damaged during transit, or scratched during engraving or packaging, please retain the damaged item & all original packaging and contact us immediately at haydenimpressions@yahoo.com so that we may begin production of a replacement for you. Damaged items will only be replaced with the exact item ordered.
Damages must be reported within 5 business days of delivery,
however if you need the item right away, please be sure to contact us immediately upon receipt, do not wait.
Any items damaged during transit or production will be replaced as quickly as possible & of course at no additional charge to you. Please be sure to provide us with the date by which you need to receive the replacement item when contacting us, so that we can upgrade the shipping method if needed to ensure you are able to receive the item in time, again at no additional charge to you. In the event that there is not sufficient time for us to get a replacement product to you & you have notified us within the time frame specified above, we will be happy to file any necessary damage claims with the carrier for you & issue a refund for the full amount of the damaged item & its shipping costs.
Please retain any damaged product & all original packaging for 72 hours after contacting us, in the event that the carrier needs to retrieve the item to file the damage claim. After 72 hours, if you have not been requested to return the damaged item & packaging, or notified that a driver will be picking it up, you are welcome to dispose of everything as you see fit.
Damage Claims must be filed by us with the manufacturer or the carrier, whichever is the responsible party, no later than 14 days after the date the order was shipped.
We cannot assume responsibility for replacement or refund of any damaged item not reported to us within this time frame.

Lost Orders, Mis-routed, or Un-trackable Shipments:
In the event that your tracking number does not work, please contact us immediately at haydenimpressions@yahoo.com for assistance.
If your order tracking # indicates that your shipment has been mis-routed, or if your shipment appears to have stopped moving, please do not hesitate to contact us at the number above & we will be happy to contact the carrier for you to ensure that the order is traced & properly delivered to you as quickly as possible.
In the event that the carrier confirms that your order has been lost, we will have a replacement order sent out to you as quickly as possible, at no additional charge to you, & will be happy to file any necessary shipping claims with the carrier for you.
All Missing or Un-trackable Shipments must be reported within 10 days of the date the order was shipped, however if you need the item right away, please be sure you are tracking your order closely, & contact us immediately if your order appears to have stopped moving or if your order is not received by the scheduled date of delivery as posted by the carrier on your tracking page.
Please be sure to provide us with the date by which you need to receive the replacement item when contacting us, so that we can upgrade the shipping method if needed, to ensure you are able to receive your replacement order in time, again at no additional charge to you. In the event that there is not sufficient time for us to get a replacement order to you & you have notified us within the time frame specified above, we will be happy to file any necessary shipping claims with the carrier for you, & issue a refund for the full amount of the order.
Shipping Claims must be filed by us with the manufacturer or the carrier, whichever is the responsible party, no later than 14 Days after the date the order was scheduled to be delivered.
We cannot assume responsibility for replacement or refund of any missing shipments not reported to us within this time frame.

Shortages or Mis-Printed Items:
In the event that you receive your order and any portion of your order is missing or has been mis-printed by us or one of our manufacturers, please notify us immediately at haydenimpressions@yahoo.com with a detailed description of the error, so that we may verify it with the appropriate dept. (ie: shipping, printing, engraving, packaging, etc.) & begin production of a replacement order for you as quickly as possible.
All Shortages & Mis-prints must be reported to us within 10 days of delivery.
All replacement orders will be given the highest priority & sent out to you as quickly as possible, in many cases the same day. If the error is confirmed to have been made by us or the manufacturer, your replacement order will be shipped out to you at no additional charge. Please be sure to provide us with the date by which you need to receive your replacement order when contacting us, so that we may upgrade the shipping method if needed, at no additional charge to you, provided the error was made on our behalf or that of the manufacturer. In the event that a mis-shipped or mis-printed item needs to be returned, we will let you know. Please retain the item & all original packaging for a period of 72 hours of notifying us & we will provide you with further instructions during this time frame if any portion of the order needs to be returned.
All shortages & mis-prints must be reported by us to the manufacturer within 10 business days of the date your order was delivered, in order to receive a replacement, so please do not wait to inspect your order. Personalized products are not refundable in the event of a mis-print or shortage, they are only replaceable, it is the responsibility of the customer to report any mis-prints or shortages within a time frame that enables us to get your replacement order out to you by the date needed.
We cannot assume responsibility for replacement of any shortages or mis-prints not reported to us within the allotted time frames noted above.

Inspecting Your Order Upon Receipt:
Inspect the qty. of all individual items, colors, sizes, personalization & assembly capability prior to setting aside a designated time for assembly, especially with invitations & programs or large projects, for which you may be gathering a group of friends or family to assist you with the process. For items with pre-punched holes, such as programs, invitations, etc. with inserts or overlays, we strongly recommend you do a "dry-run" of the assembly process, fully assemble one item to ensure all pieces assemble as expected & then compare each of those pieces to the remaining matching pieces. This will assist you in ruling out the possibility of a partial error within the order, prior to your scheduled assembly time, avoiding any risk of getting to the last 25 during your assembly process only to find that the last 25 holes don't match up, or are not pre-punched. While errors are few & far between, they are extremely disappointing to the individual that happens to be the one that received an order with an error, and we don't want it to be any more upsetting for you by going unnoticed, we want you to be prepared for what to look for, so please do not hesitate to contact us upon receipt if you are unsure of what details to inspect in your specific order, & we will certainly be happy to assist you in detecting any possible errors prior to your scheduled assembly time.

CA State Sales Tax / California Residents:
All CA customers will be charged 7.25% CA State Sales & Use Tax. Orders delivered into Riverside County will also be charged the .5% district sales & use tax, for a total of 7.75%.

LICENSING:
Most products displayed are under copyright by "Carlson Craft", "Hortense B. Hewitt Co.", or "JDS Marketing".