| Frequently Asked Questions - F.A.Q.
Look here to find answers to commonly asked questions, definitions of select items & their intended purpose, tips & assitance for designing your invitation ensemble, and completing your order form.
Q. Do you have a catalog?
A. No. We do not carry a catalog for mail distribution.
Q. Do you have a sample that you can send me?
A. Yes. Individual Invitation samples are now available by request. Please e-mail us marking the subject line as "SAMPLE REQUEST", please include the item # of the invitation you would like to receive a sample of. If you do not see the item you would like a sample of, but you've seen it elsewhere, please include a detailed description, (or the item # & album / manufacturer name if you have it) and we will let you know if we are able to obtain a sample for you. PLEASE NOTE: If we do not currently have a sample of the invitation you have requested in stock, we will request one from the manufacturer to be sent directly to you, however we have experienced some difficulty from time to time with customers not receiving samples that were to be sent from the manufacturer, therefore we ask that you please contact us if you have not received your sample within 5-7 business days & we will be happy to make a second request for you!!
SAMPLES are not available in a choice of ink color or typestyle & those which are sent by the manufacturer are BLANK.
Q. Do you have samples of napkins, favors & other items as well?
A. Depending on the item requested we often have samples of favors & accessories on hand, which we will be happy to send you, however we do not have access to samples of ALL favors, & accessories at all times, so this will vary based on our current sample inventory.
Q. I am having a small wedding & will never use 100 invitations, can I order less than 100?
A. Yes. We can accommodate quantities as low as 25, for most invitations. Simply e-mail us the name of the invitation you have chosen, the quantity you will need, available in increments of 25 only, & enter the words "Price Quote Request" in the subject line, we will send you a price quote within 24 hours of receiving your e-mail. You may also phone or fax your price quote requests to the numbers shown on the info. page as well. Please keep in mind the price difference between 25-50, 50-75 and 75-100 is not nearly as great as what you see for the additional 25's on the item page. There is generally not a large price difference between 25 and even 100 in many cases, which is why our on-line pricing begins at 100.
Q. If I decide to add 25 more invitations next week will I still receive the quantity-reduced pricing?
A. No. Quantity-reduced pricing for ANY ITEM is only available when purchased in conjunction with the original order. We recommend you double-check your invitation list before ordering, & always order 25 more than you think you'll need, to allow for last minute additions, envelopes returned by the post-office, a 2nd order of only 25 can cost almost as much as the original order of 100. If you have already ordered, & know you will need more, contact us within immediately & we can attempt to hold your order until you have had time to do an accurate count. Please note, production happens very quickly in most cases, so we cannot guarantee that we will be able to catch your order in time. If it has been 24 hours, your order is most likely already in production, & in many cases complete & ready to be shipped.
Q. Can I change the ink color of my invitations on the additional 25 I am ordering, & still receive the Quantity-based price reduction?
A. No. Any variation of the item you are ordering is considered a new order, and is not eligible for Quantity based price reduction. The price reduction only applies to additional quantities of the exact same item.
Q. I have found an invitation that I like in an album at a retail store, however I do not see it here on your website, can I still order it through you at a discount?
A. Generally Yes. Please e-mail us with the name of the album you saw it in, or the name of the album's manufacturer, & the item # if you have it, or a detailed description of the item, as well as the quantity you would like a price quote for, & enter the words "Price Quote Request" in the subject line of your e-mail. We will do a search for the item, & if we have access to it, you will be able to purchase it at our discounted pricing, just as you would any of our invitations.
Q. What payment options do I have besides a credit card?
A. We accept Mastercard, Visa, American Express or Discover for on-line orders. We will also accept a cashier's check or money order for orders sent in by mail, fax, or placed over the phone. Orders will not be processed until payment has been received.
Q. How long will it take to get my order?
A. Production time varies by item & is listed on each item's page under "Availability". The majority of our products are processed & shipped out within 2-3 Business Days of receipt. Once your order has been shipped, you should allow an additional 1-10 Business Days for shipping time, depending on the shipping method you select when you checkout. Items which require a longer production time, will have that information listed within it's description. If the Availability of an item says it usually ships in 2-3 days, and you select Next Day Air for your shipping method, you can expect to receive your order in 3-4 business days.
Q. Is it safe to enter my credit card information through your website over the Internet?
A. Yes. We provide our customers with a secure-server. Your credit card information is safe when submitting your order through our site. However, please DO NOT send your credit card information to us in an e-mail, this is NOT always guaranteed to be a secure-transmission.
Q. Can I return products for a refund if I do not like them upon receipt?
A. Yes - NON-PERSONALIZED PRODUCTS (i.e.: aisle runners, birdseed, bridal lights, etc.) may be returned for a full refund of the purchase price, less shipping charges. Please contact us within 5 days of receipt, to obtain a refund authorization #, prior to returning any merchandise, to ensure your account is properly credited.
A. No. - PERSONALIZED PRODUCTS Unfortunately, printed or personalized items are not refundable, so please double-check all spelling, dates, & options (typestyle, ink color, design codes, etc.) carefully prior to submitting your final order. Please read the entire item description for the products you are ordering & do not hesitate to contact us with any questions you may have regarding any item prior to submitting your order.
Q. What if I submit my order correctly & it comes in wrong?
A. While errors are few & far between, they have certainly been known to happen. It would be misleading to say it can't happen, however we stand behind all of our orders, to ensure your satisfaction, and assume full responsibility for errors made on behalf of our company, and deal only with respected manufacturers offering that same guarantee. Immediately upon receipt of your order, inspect it carefully & compare it to the order form you submitted. If there is an error made on the part of our company, or the manufacturer, please contact us immediately & your order will be replaced based on your original submission, at no additional cost to you. We cannot however, be responsible for errors made by the consumer while submitting your order to us, so please double-check dates, spelling of all personalization & any options you have chosen to include design & typestle codes very carefully before placing your final order.
Q. How early should I order my invitations?
A. Generally, you should try to place your order 3-4 months prior to your wedding date, to allow ample time for shipping, assembly, & addressing. This time frame should also be adequate time to receive a replacement order, should there be an error, while unlikely, it is always nice to be prepared. Express shipping is also available upon request, for any last minute or emergency orders.
Q. How early should I mail my invitations?
A. Invitations should be mailed out approximately 6 weeks prior to your wedding date. Some couples choose to mail out just 4 weeks in advance, & others choose to mail as early as 8 weeks in advance. Your mailing date should be based on your personal guest list. 4 weeks is generally acceptable for smaller ceremonies & receptions which may not require responses, and where the vast majority of your guests are local. 8 weeks is recommended when you are expecting out-of-town guests who may need to make travel arrangements, or for larger ceremonies & receptions requiring a response from your guests.
Q. How do I know if I should use respond cards or not? We are planning on a budget & would like to avoid unnecessary expenses.
A. Respond cards are a very useful tool in planning & preparing for your wedding & reception. Couples should make this decision based on their individual wedding & reception plans. Respond cards can actually help you save money on food & beverage purchases, while also providing you with an accurate guest count to ensure your reception site it set up to properly accommodate the number of guests you will be expecting. If you are serving a meal at your reception, it will definitely be necessary to include respond cards in your invitations, including entree' choices if you will be offering your guests a selection. If you are having a large wedding, leaving room for a wide range in your guest count, we strongly recommend using respond cards. When planning to serve alcohol at your reception, respond cards will help you purchase wisely, avoiding unnecessary purchases, as well as shortages. Your respond date should be based on the dates you have been given by caterers, reception halls, etc. which request a guest count. Allow at least a week or so prior to the earliest of these dates for late responses, as well as contacting any guests you may not have heard from. (These guests may not have received their invitation)
Q. Am I supposed to include postage on my respond envelopes?
A. It is of course up to each individual couple, however it is considered proper etiquette to include respond card postage on the envelope. This will also make the task simpler for your guests, encouraging them to respond promptly with very little hassle. This will also assist you in obtaining the most accurate guest count.
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Our Price: $48.80